Technical Support AI Agent – Settings

Please mention your HW products so the AI Agent briefly learns what your products are.

Please mention your SW products so the AI Agent briefly learns what your products are.

Please mention which industry/business your company is in and which industries you serve so the AI Agent learns about your industry.

All URLs must start with https://, end with "/", and be 1 URL per line, e.g., https://docs.example.com/|ProductName|VersionNo

When enabled, we will encrypt chunks and indexes with the AWS KMS key you provide. Changes apply on the next crawl.

If “Yes”, we only extract under the domains you listed.

If “Yes”, we only extract under the same paths you listed.

Separate with semicolons, e.g., https://example3.com;https://example.com/no.pdf

Separate with semicolons, e.g., en;es

Use wildcards only: ? for any single character, * for any run. Separate patterns with [;].

If “Yes”, we OCR text on your images and include in the KB.

Max 9999.

Max 9999.

Free-form JQL used as the only selection criteria for items to include in the Knowledge Base. Example: project = SUPPORT AND issuetype = "support" AND "Request Type" = "Technical support (SUPPORT)" AND status = "closed".

If “Yes” is selected, when the AI Agent is sure about its answer, it answers work items externally. If not sure, it will answer internally regardless.

If Yes, you can set the two status transition fields below and the AI Agent will use them. If No, those fields are cleared and disabled (no status transitions will be applied).

One status, e.g., Waiting for Customer or Resolved.

One status, e.g., Escalated or Waiting for L2 Support.

Optional. Free-form JQL that will be AND-ed to the auto-generated JQL above for the items the AI Agent will work on. Example: project = SUPPORT AND issuetype = "support" AND "Request Type" = "Technical support (SUPPORT)" AND Organizations != "SolveroX Inc".

Please list the URLs where you would like your AI Chatbot Widget to be shown. Separate multiple URLs with semicolons.

Enter an email to receive copies, or leave blank if you don’t wish to get transcripts. We recommend enabling this for quality purposes.